{"id":136664,"date":"2024-10-07T11:21:32","date_gmt":"2024-10-07T11:21:32","guid":{"rendered":"https:\/\/simplehomeksa.com\/exchange-and-return-policy\/"},"modified":"2025-12-28T16:38:49","modified_gmt":"2025-12-28T16:38:49","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/simplehomeksa.com\/en\/exchange-and-return-policy\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"\t\t
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Return and Exchange Policy – Simple Home<\/b><\/h1>

1) Quick Definitions
– “Standard Product”: A ready-made product with dimensions\/specifications shown on the product page.
– “Custom-Made Product”: Any product manufactured or modified based on size\/color\/fabric\/design specified by the customer.<\/p>

2) Exchange (for Standard Products)
– The customer has the right to request a product exchange within 7 days from the date of receipt.
– The product must be in its original condition, unused, with all accessories and in the original packaging when possible.
– The customer bears the shipping cost for the exchange process, unless the reason is a manufacturing defect or an error in the received product.<\/p>

Exchange does not apply to:
– Custom-made products, except in cases of manufacturing defects or non-compliance with the specifications confirmed in the order\/invoice.<\/p>

3) Returns (for Standard Products)
– The customer has the right to request a product return within 7 days from the date of receipt.
– The product must be in its original condition, unused, and with all accessories.
– The customer bears the shipping cost for the return process, unless the reason is a manufacturing defect or an error in the received product.<\/p>

Returns do not apply to:
– Custom-made products, except in cases of manufacturing defects or non-compliance with the specifications confirmed in the order\/invoice.
– Products that have been used or damaged due to misuse.
– Products that do not fit through home entrances\/elevators\/stairs (we recommend customers verify measurements before ordering).<\/p>

4) Defects or Shipping Damage (Important)
– If the product arrives with a manufacturing defect or shipping damage, please report within 24 hours of receipt.
– Required: Order number + at least 3 clear photos (general view + close-up of defect + shipping label photo if available).
– In cases of defect\/store error, compensation or exchange\/return will be provided as appropriate, and the store will cover all related shipping costs.<\/p>

5) Order Modification or Cancellation
– Order modification\/cancellation can be requested within the first 24 hours of order creation, as long as the order has not been approved or entered the execution\/manufacturing phase.
– After the order enters the execution\/manufacturing phase, cancellation may not be possible, especially for custom-made products.<\/p>

6) Refunds
– After receiving and inspecting the returned product and approving the request, the refund will be processed within 5 to 14 business days.
– Refunds are made to the same payment method used for the order (in case of cash on delivery\/bank transfer, the refund will be processed according to our available procedure).<\/p>

7) How to Submit Exchange\/Return Requests
Please contact through official channels:
– Email: support@simplehomeksa.com
– WhatsApp\/Phone: 0550292066<\/p>

8) Important Notes
– Inspecting the product upon receipt helps resolve any issues quickly.
– Signing for delivery does not void the customer’s right to report defects\/shipping damage within 24 hours as per the above terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Return and Exchange Policy – Simple Home 1) Quick Definitions– “Standard Product”: A ready-made product with dimensions\/specifications shown on the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136664","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/pages\/136664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/comments?post=136664"}],"version-history":[{"count":0,"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/pages\/136664\/revisions"}],"wp:attachment":[{"href":"https:\/\/simplehomeksa.com\/en\/wp-json\/wp\/v2\/media?parent=136664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}